Ford Explorer Review

Customer Test Drive
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 Ratings  

 Overall:
 Comfort:
 Performance:
 Quality:
 Appearance:

 Comments

 Favorite feature:

Comfortable ride.

 Least favorite feature:

Quality & Service

 Advice to buyer:

Do not buy a Ford. They do not stand behind their products.

 Detailed review:

This is the second Explorer we have purchased. We traded in a 2002 Explorer because of the many problems we had. Example: The ABS sensors would need to be replaced every 10 to 12 thousand miles. Not only was it expensive, when they began to go out there were times when the brakes would fail al together. After the 2nd near crash with no help from the service department, I took a loss and traded it in for another Explorer. Big mistake! I theorized that the first was a lemon and it could not happen a second time. Our 2005 fully loaded Explorer has been an absolute nightmare. The list of repairs in just the 1st 50 thousand miles include fixing the rear latches 3 times (Back hatch randomly pops open.) The rear heating and cooling system is out. ($600 to fix.) Now the front cooling system is broke. The brake pads needed to be replaced thousands of miles before they should have or did their service guys just take advantage of my wife? There has been a loud howling noise coming from the back and sides since 20 thousand miles, but they could not find the cause. (Hint, it's the air conditioning!) I've seen this same comment on several reviews and I find it hard to believe Ford does not know there is a problem. The technicians do not document problems that occur within the warranty and you will be stuck paying for them later. Ford and other American companies that do not care about the quality of their products are forcing consumers to look outside the US. Shame on you, FORD!

 Also considered:

N/A

 About This Reviewer...

 Name:

Matt O'Connor

 Email address:

mjo3659@aol.com

 Location:

Clayton, North Carolina

 Other vehicles owned:

2004 Chevrolet Cavalier

 Review submitted:

November 21, 2007


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